Speedo USA | PVH Corp. - Cypress, CA

• Lead the development of organic social media strategies growing the Instagram following by 80K since February 2018  with the highest performing social posts with 22K+ likes and 2K+ comments

• Spearhead paid social by pitching and orchestrating the launch of the Pinterest account and influencer activations

• Implement new content planning strategies to improve cross-departmental collaboration

• Develop and strengthen influencer relationships through events planning/execution, holding social campaigns to generate new content, and writing influencer briefs

• Administrate the community management to support follower growth and brand presence across all social channels

SchoolsFirst Federal Credit Union- Tustin, CA

• Delivered World Class Member Service

• Proactively contacted Members via email/phone to build Member relationships and gain knowledge about Member’s needs

• Proposed creative, personalized solutions according to Member’s long-term goals and budget

• Utilized critical thinking and sound problem-solving skills to resolve any escalated situation or work through any difficult Member issues

• Received management recognition for exceeding all scored survey criterion pertaining to verbal communication and written documentation

• Performed file maintenance to accounts such as process adjustments to loans to assist Members’ adapt to life altering events

• Clearly notated accounts to communicate any alterations to an account in order to ensure accuracy when presenting a proposal to the Members

Foxsie.com- Santa Ana, CA

• Assisted with managing photo shoots on a monthly basis to showcase new product arrivals

• Coordinated, calendared, and executed events such as model casting, photo shoots, and styling for 6 projects going on within a 3 month period

• Organized team meetings to collaborate ideas, allocate and establish individual’s responsibilities, and develop project deadlines and schedules

• Managed all social media for Foxsie.com and reviewed analytics to modify the campaign as needed in order to drive high volume traffic to the website

• Produced new content for all social media platforms, including Instagram, Facebook, Twitter, and Pinterest to promote new sale opportunities and increase brand awareness

• Managed all jewelry buys within the company’s specified budget

Sunglass Icon By Sunglass Hut—Downtown Disney

• Provided excellent customer service to create a positive and memorable experience

• Presented products’ features and benefits to consistently exceed weekly sales goals

• Analyzed sales reports and region goals to develop new business. Implemented procedure to review sales goals

• Supervised and trained sales team on closing/ opening/ selling procedures

• Provided expert post-sales support to add value to the product and enhance customer relationship